TV Troubleshooting Tips

Changes for Roku and Amazon TVs at Chicopee, Guelph Renal, Palmerston Renal and Midtown Sites - Effective December 10

Over the past several years, the Foundation has worked to enhance patient experience at Chicopee and Midtown by providing, installing, and troubleshooting 445 devices – TVs, and Roku and Amazon streaming devices. These have supported many hours of patient entertainment as they receive care at WRHN.  

Effective December 10, 2025, the Foundation will no longer support troubleshooting for these devices in order to focus more on our primary mission – raising funds to support WRHN!  

Oversight of the patient TV program will be transitioning in the coming months to Patient Experience, who is currently investigating options for a unified program across WRHN. It is anticipated that this will be launched in the next several months.  Further information about this program will be communicated once details are finalized. 

In the interim, units will need to do their own troubleshooting on these devices. Most commonly, troubleshooting can be done by simply resetting the device or reconnecting the remote. We’ve included a troubleshooting guide to support you during this interim period.  

If you have any questions about this transition, please feel free to reach out to patient.experience@wrhn.ca. 

Thank you for your continued support of patient experience at WRHN!