TV Support (GrandServe)

Welcome to the GrandServe program. Through generous donor support, Grand River Hospital Foundation has enhanced the Hospital's free Wi-Fi network and setup free TVs and streaming devices across Hospital campuses.

If you are currently experiencing an issue with a TV, please visit the section on addressing common issues below or click here for all of our troubleshooting documents. In most cases, device issues can be solved by following these instructions.

If you need additional support, please complete the form below to receive assistance from a Foundation team members. You can also use this form to request additional equipment (ex. headphones, replacement controllers, etc.).

Note: Issue submission will be reviewed and looked at on Monday's, Wednesday's, and Friday's.

Common TV Issues

Reconnect Roku Remote

1. Press the small "reset" button on the Roku streaming device/box that is attached to the back of the TV. This will reset the device.

  • Note: Only press the button; DO NOT HOLD the button as this will do a whole factory reset and will require a setup.

2. Press and hold the pairing button on the back of your remote.

3. Release the pairing button when the status light begins to flash green. This this may take a few seconds.

  • Note: If this doesn’t work for the first time, repeat steps one through three.

4. Once paired, you need to check to see if the remote is synced to CEC so that it only controls one device.

Remote Controlling Neighbouring Device:

  1. Using the Roku remote, navigate to the “Settings” menu and press enter.
  2. Navigate to the “Remotes and Devices” menu and press enter.
  3. Navigate to the “Remotes” menu and press enter.
  4. Navigate to the “Voice Remote pro” (or other default remote name) menu and press enter.
  5. Navigate to the “Set up remotes for TV control” menu and press enter.
  6. Select “CEC setup” (if not already selected) and follow the on-screen prompts to finish setup. If it is already selected, then no changes are needed.
  7. The remote is now setup to only control one TV and streaming device.

Connect Roku to Network

  1. Power on the TV and Roku Streaming Device.
  2. Press the Home button on the Roku remote.
  3. Go to Settings > Network > Setup Connection.
  4. Select Wireless.
  5. Select the "GRH5" network to connect to — the password should already be saved. If it's not, please contact the Foundation for support.

Connect Amazon FireStick to Network

  1. Power on the TV and Amazon FireStick.
  2. Select settings on the Firestick by going to the gear icon located on the right side next to any app icons.
  3. Select Network from the settings options.
  4. Select Wireless.
  5. Select the "GRH5" network to connect to — the password should already be saved. If it's not, please contact the Foundation for support.

Additional Support

For additional self help support please see our support documentation by clicking here.

For further help please complete the request form below.

Request TV Support

Complete the form below. Having trouble viewing the form? Click here.